MSP Account Manager

Are you Robert Walters?

Robert Walters is the world’s most trusted talent solutions business. Across the globe, we deliver recruitment, recruitment process outsourcing and advisory services for businesses of all shapes and sizes, opening doors for people with diverse skills, ambitions, and backgrounds. We help organisations find the skills and solutions to reach their goals and assist talented professionals to power their unique potential. We offer our people incredible career opportunities as well as an inclusive culture and flexible working.

What you will be doing

As an Account Manager, you will be responsible for managing client relationships, ensuring successful delivery of MSP services, and driving business growth within assigned accounts. You will be managing the end to end accountability of the MSP Services along with the operational oversight with managing the in house teams as well as vendor partners. You will be responsible for managing & maintaining healthy client relationships & Serve as the primary point of contact for MSP client. Key aspects include understanding the workforce needs and business objectives of the client. While handling the vendor partners as well for delivery, you will be required to monitor vendor performance and workforce quality while ensuring compliance with client policies, SLAs, and regulatory requirements

Responsibilities

Team Leadership and Performance Management

• Manage and lead a team of Recruitment Partners & Coordinators and providing guidance, training, and ongoing development.
• Managing the day to day delivery operations and fulfilment with the vendor partners.
• Set clear performance targets and KPIs for the team, ensuring timely & quality assistance with end-toend Recruitment lifecycle.
• Conduct regular performance reviews, offering constructive feedback and identifying development opportunities.
• Create a collaborative and high-performing team environment, encouraging knowledge sharing and best practice.

Operational Oversight

• Leading and managing the end to end MSP operations and delivery with the close client coordination.
• Ensure a smooth & timely operations with overseeing daily escalations, program reporting, and operational issue resolution.
• Establish regular coordination with deliver team & vendor partners to fulfil the TAT with client to ensuring a high-quality experience for all stakeholders
• Ensuring the client system is regularly updated in real time with sourcing, & candidate feedback as advised by the Recruitment Partner following review of the shortlist.

Stakeholder Management

• Act as a key point of contact for internal stakeholders, ensuring alignment between sourcing activities and business priorities.
• Serve as the primary point of contact for procurement, finance, business operations, IT, and suppliers.
• Work closely with Client service & delivery team and coordinators to delivery with timely & quality assistance with end to end coordination aspect.
• Provide regular updates and reports on team performance, market trends, and sourcing insights.

Service Delivery Management

• Ensure timely fulfillment of requisitions.
• Monitor key performance indicators (KPIs) such as:
• Time-to-fill
• Fill rate
• Supplier performance
• Cost savings
• Contractor retention
• Drive continuous improvement initiatives.

Supplier/Vendor Management

• Manage relationships with staffing suppliers.
• Conduct supplier performance reviews.
• Ensure suppliers meet contractual and program expectations.

Risk and Compliance Management

• Ensure adherence to labor laws, employment regulations, and client requirements.
• Monitor contractor compliance, onboarding, and offboarding processes.
• Mitigate operational and contractual risks

Benefits:

• A unique opportunity to drive projects such as Employer Branding, Talent pipelining, Recruitment Innovation, Candidate Experience
• A track record of high performance and an ability to deliver excellent results consistently is key. In return for your hard work, you’ll be offered a competitive top salary and benefits package with bonuses/commission and fantastic incentives programme
• Private medical insurance
• A fantastic training and development programme
• Volunteer time off
• The opportunity to partake / qualify for our Global incentive weekend
• Employee wellbeing through various programmes
• You’ll have plenty of opportunities to progress your career, both in your country and other locations around the world. That’s the benefit of working for a large global organisation. One that is at the forefront of recruitment innovation, and a specialist in RPO and MSP

As a Disability Confident Employer, Robert Walters – Recruitment Outsourcing is committed to offering a fully inclusive and accessible recruitment process to all candidates. If you require any accommodations or adjustments as a result of a disability, impairment or health condition, please do not hesitate to let me know.

Robert Walters - Global Talent Solutions

Apply now.